Customer loyalty and digital transformation


How do I create the desired relationship between the customer and my company? Customer needs and behavior constantly change. Therefore, a company must try to keep up and adapt its business model to these changes. The aim is to fully exploit its Potential and successfully combine established sales and service formats with traditional channels. Digital […]

What to do if employees have problems with changes?

Impact of Organizational Changes As call centers strive to increase productivity, they constantly change their processes, structures, and technology. This can lead to fear and even anger among employees who may feel uncertain about their ability to keep up with the new technology or worry that organizational changes could render them redundant. These reactions can […]

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