Conflict Management

Place: Online

Duration: 2 hours Classroom (online) plus 2 hours Questions & Answers (Q&A)

Date/Time: on request, Monday to Friday, between 08:00 and 17:00 CET.

Challenges for participants:
• Conflicts are normal in everyday business. They always occur when at least two 
different interests clash and cannot be reconciled.
• The challenge is to identify the causes of conflicts so that they can be resolved. This 
involves understanding the process of conflict generation and conflict management.
• Finally, it is important to train yourself to resolve conflicts in a personal conversation, 
so that an increase in performance can be achieved here.

Participants learn:
• How conflicts arise, what the process looks like, and how conflicts can be dealt with
• Conflict resolution techniques
• Progress control following conflict resolution

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