Process Training

Place: Online

Duration: 2 hours Classroom (online) plus 2 hours Questions & Answers (Q&A)

Date/Time: on request, Monday to Friday, between 08:00 and 17:00 CET.

Challenges for participants:
• Although business processes are the foundation of any organisation, there is often a 
lack of transparency in who does what to successfully complete a key process.
• The reason lies in the dynamics. Processes are constantly changing and should 
therefore be recorded, documented, and developed in such a way that they are 
electronically accessible and may also be updated in fixed cycles. 
• The challenge lies in understanding why it is important to keep processes updated 
and documented, and how to efficiently keep processes up-to-date and accessible at 
all times. In this way, they can be used as a basis for any organisational or technical 

Participants learn:
• Why processes are recorded and documented, why they need to be updated on an
ongoing basis, and how they can be used 
• How to document processes using Microsoft Visio software and conduct process 
interviews to capture process changes 
• How to use processes to carry out work and tasks more efficiently and thus more 

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