Testimonials
JMC has been selected for multiple projects by several clients, receiving great feedback and numerous company testimonials.
Torsten Frühling, Leiter Customer Service Hanseatisches Wein- und Sektkontor
Profection Group
Oliver Kipping, Head of IT
Melanie Vinci, Chairwoman of the Supervisory Board, Persona Service
Insight into Jens Moeller’s management coaching with testimonial 1
Insight into Jens Moeller’s management coaching with testimonial 2
Brigitte Booke, Head of Marketing, Profection Group
Melanie Vinci, Chairwoman of the Supervisory Board, Persona Service
Insight into Jens Moeller’s management coaching with testimonial 3
Brigitte Booke, Head of Marketing, Profection Group, Management Coaching Experience Report
Annett Seelos, Managing Director, Persona Service
Brigitte Booke, Head of Marketing, Profection Group, Management Coaching Experience Report 2
Jacob McDonagh, Customer Support Manager, Culligan UK
Transforming Leadership & Customer Service Excellence
Gary Kinsella, Head of Operational Development at Culligan UK
Bethany Jones-Lloydon, Team Leader Customer Support at Culligan UK
Hellen Jackson, Task Force Department, Culligan UK
Rachel Jones, Head of Customer Success, Culligan UK
Ralf Weber, Head of Customer Experience Culligan UK
Executives and managers report on how they have benefited from working with Jens Moeller
Luke Yates, Technical Support Manager, Culligan UK
Gina Newell, Billing Solutions, Culligan UK
Rebecca Hollyoak, Retention Manager, Culligan UK
Since May 2012, Mr. Möller has been very successfully supporting our management team with targeted individual coaching. Mr. Möller supports various managers at various levels: managing directors of the subsidiaries and members of the management as well as branch managers, personnel dispatchers and project managers. Mr. Möller successfully introduced and implemented a training program for the Wackler Academy for our approximately 60 branch managers and service managers throughout Germany. We recommend Mr. Möller as management coach, consultant and trainer very gladly.
CEO and Member of the Executive Board of Wackler Holding SE, one of the leading German facility management service providers.
A highly competent and very flexible partner. All project objectives have been achieved. The conduct of the investigation and planning the recommendations proved to be extremely efficient. The results gave us clear answers to our questions. The detailed recommendations give us the opportunity to carry out the implementation ourselves and demonstrate to us ways to optimize our client contact processes.
Head of Marketing and Sales, Hofmann Menü-Manufaktur GmbH, leading quality catering specialist for all areas of communal catering. Today: Partner.
Jens Möller of JMC has … resolved the conflicts between the group members very effectively and sustainably. My employees felt comfortable at all times and we were able to build up the necessary trust together. As a result, we were again able to work together extremely successfully.
My leadership work was made much easier and the corresponding effort was considerably reduced. This is very important in times of high project load and diverse management tasks. I recommend Jens Möller as a coach and consultant as well as JMC as a consulting company.
Director Customer Service & Sales Support Lufthansa AirPlus Servicekarten GmbH
Since August 2017, Mr. Möller has very successfully supported five members of our management team through targeted team and individual coaching as well as through ongoing support throughout the year (…) Due to the extraordinary success of these measures, Mr. Möller is now very successfully supporting other managers of our companies in overcoming their increasing challenges.
Mr. Möller regularly supports us in questions concerning the performance of our executives and other management aspects and is always available as a sparring partner, especially for the management.
His calm and level-headed manner, his high analytical ability combined with his practical implementation skills are very pleasing for us. This enables us to work together efficiently and effectively.
His economic and diagnostic skills, his precise assessments of team dynamics and his discretion are some of the reasons why we are very happy to recommend Mr. Möller as a management coach, consultant and trainer.
The Executive Board, persona service AG & Co. KG
Based on his extensive experience, we have chosen Jens Möller from JMC Jens Moeller Consulting GmbH and have been working together very successfully and trustfully since 2012.
Especially due to his eye for the consequences of strategic adjustments at the operational level already in the strategy development phase, we develop very effectively joint solutions with Jens Möller as consultant, moderator and sparring partner and implement them quickly and with high effect.
In the cooperation with Mr. Möller we particularly appreciate the fast and targeted identification and tackling of challenges, the trusting, joint and flexible development and implementation of creative solutions as well as the securing of the acceptance of such solutions by our executives and employees through very effective communication.
Mr. Möller works very effectively with all members of the management of our holding as well as with the managing directors of the subsidiaries. I am happy to recommend Mr. Jens Möller as a consultant, moderator and sparring partner for strategy development at management level.
CEO and Member of the Executive Board of Wackler Holding SE, one of the leading German facility management service providers.
Mr. Möller’s extremely effective team coaching enabled us to successfully master the challenges mentioned.
Mr. Möller succeeded in conveying the top-down perspective to the employees, so that they analyzed the processes, some of which had evolved historically, with regard to their meaningfulness as well as their sequence, and developed corresponding optimization possibilities.
Creativity, cooperation and motivation within the team were specifically promoted … The effectiveness of teamwork has increased significantly as a result.
I am very happy to recommend Mr. Möller as a management coach, consultant and trainer.
Lufthansa AirPlus International, today: Partner Juniorsche Liegenschaftsverwaltung GbR
Mr. Moeller … has supported us in every issue of Organization, Human Resources, Technology and Controlling. The recommendations and measures were realized very successfully in a reliable manner.
Through the projects a continuous and trustful partnership has been growing that is still visible today. Jens Moeller is supporting HAWESKO with their expertise whenever needed.
Particularly, we appreciate Mr. Moeller’s flexibility to react on new situations and challenges, the open and constructive communication as well as the proactive thinking and doing.
Head of Call Center Sales, Hanseatisches Wein- und Sektkontor, today: Lead Corporate Human Resources HAWESKO Holding AG – one of Europe’s largest wine and champagne retailers.
Jens Moeller Consulting have significant expertise in developing practical and commercially viable strategies for pan-European E-Commerce.
In addition, they have the rare gift of being able to understand a business through the eyes of a customer; especially as guidance in this area is invaluable, given the significant differences between national markets.
Founder and Managing Director of an e-commerce house, the UK’s market leader for mobile accessories, 3 times in a row among the top 7 fastest growing technology companies in the UK.
All goals, regarding business analysis and management of a Request for Proposal (RFP) were achieved in time and quality.
We thank Jens Moeller Consulting for their competent and flexible support and advice and we warmly recommend their services.
Head of Production Program Management, Siemens IT Solutions & Services, Global Outsourcing, End User Services.
Through their structured and innovative approach, as well as their high social competence, Jens Moeller Consulting could remove old blocks and lead our teams to improving their own approaches in their customer interactions.
Our employees were highly motivated, raised their sales awareness, and used their creativity to enhance their customer conversations, leading to excellent results and team spirit.
We are happy to warmly recommend Jens Moeller Consulting to other organisations looking to improve their customer acquisition and customer retention.
CEO, VR-Service-Direkt eG, leading service provider in the cooperative banking sector, today: Managing Partner, Head of Digital Banking Consulting NCE at DXC Technology.
Through the management coaching I could develop a concept for outsourcing goals, respective Key Performance Indicators and contracting with the provider including incentives for stronger performance.
The structured feedback and systematic demonstration of solution alternatives for the mentioned challenges enabled me to develop an efficient concept. I used the results directly for my daily business.
Marketingkoordinator, Toshiba Europe GmbH Computersysteme, today: Senior Product Manager Telefónica Germany GmbH & Co. OHG.
Jens Moeller Consulting developed practical and actionable recommendations, provided guidance and helped us understand the UK market requirements.
We enjoyed the co-operation, especially the attentiveness, the fast reaction to our needs, and the excellent personal service. I am pleased to recommend Jens Moeller Consulting to any business facing challenges in the Marketing arena, and I am looking forward to continue our successful co-operation.
Head of Sales, Member of the Executive Board, Management Circle AG, Leading Professional Education and Business Event Provider.
Jens Moeller Consulting supported us to set up multi-language operations in Moldavia. Jens did a great job, giving us insight into the operational organization of a multi-language model. Further, he provided vital market information regarding the cost levels compared to other geographic regions.
Jens supported us to identify the best outsourcing models and decide on how to offer them and how to roll them out. We are pleased to recommend Jens Moeller Consulting to any company requiring support in globalization or outsourcing of their call centre operations.
He is a great person to work with.
CEO, Global Phoning Group, Moldavia.
By working with JMC, we have managed to significantly increase our brand awareness among analysts and the media. We were able to integrate the digital channel into our market access. Cooperation with analysts was intensified, which increased market interest. Sales and marketing processes and procedures were optimized, including the introduction of new technologies. The result was a significant increase in the number and quality of leads.
JMC has a wealth of knowledge and experience in marketing and customer contact and has been an irreplaceable resource for our company. Jens Moeller is very likeable, has excellent skills in understanding complex and sometimes elusive topics and has excellent analytical skills. I can warmly recommend him and his company.
Managing Director, Noetica, CRM Software Provider, London.
Great to work with. Always on the ball, down to earth, and took a common-sense approach to ensuring things got done. Would definitely recommend him.
Head of Europe Customer Experience Center at Bose Corporation.
I have worked with Jens on a couple of occasions and both times he has shown great insight into the call center market and operational issues around running a call center. He is a great guy to work with and is a no-nonsense kind of guy that gives straight forward advice and insight.
VP and Research Director, Ventana Research, UK.
Jens is a wonderful person. A thorough and knowledgeable professional, Jens has in-depth understanding of the world of contact centres. I have collaborated with him in the past and look forward to continuing this relationship.
Director, Andenaes and Pereira Consultants Pvt Ltd, UK.
We were pleased by the excellent results that Jens Moeller Consulting. JMC has achieved for Management Circle. The project was completed successfully, and JMC was working closely with us along our overall Marketing strategy.
We appreciate the great expertise of Jens Moeller Consulting in the Marketing field. They developed practical and actionable recommendations, provided guidance and helped us understand the UK market requirements. JMC have a deep understanding of how to market business events in Europe, which helped us to achieve our goals on-time and onbudget.
We enjoyed the co-operation, especially the attentiveness, the fast reaction to our needs, and the excellent personal service.
Head of Sales, Management Circle AG, Germany.
Jens is always looking ahead at what the contact centre market will require and developing approaches to meet these emerging requirements. And, his enthusiasm is contagious!
President, Vanguard Communications Corp., USA.
Jens Moeller wrote several pieces for TeleTalk, Germany’s leading magazine for the contact center industry. They focussed on operational issues and how the HR department can play a central role in positioning a contact center for success. His work was insightful, easy to read and always in time. A great plus when publishing a magazine.
Publisher, TeleTalk, Germany.
Mr Möller inspired our managers and employees to adopt a very successful, new approach to sales and ensured that the very effectively learnt behavioural patterns became an integral part of the day-to-day sales routine … I am very happy to recommend Jens Möller and JMC Jens Moeller Consulting as consultant and coach.
Director Medical Channel, Active Cosmetics Division, L’Oréal Deutschland GmbH.
Hofmann Menu-Manufacture has valued the relationship with our competent and experienced partner Jens Moeller Consulting for years. All project aims were achieved. Teamwork, motivation and achievements were significantly amplified through achieving an understanding of others’ perspectives. Conflicts were resolved, and efficiency in daily business output was increased … Through a motivating leadership philosophy we were able to enhance the appeal of roles and reduce recruitment cost.
Head of Marketing and Sales, Hofmann Menü-Manufaktur GmbH, leading quality catering specialist for all areas of communal catering. Today: Partner.
Working closely with respective stakeholders, IT and project managers, Jens’ deliverables contained change management techniques & documentation as well as elaborate business process interviews, analytics and documentation in Visio.
Through a structured and rigorous approach Jens successfully delivered the tasks he was assigned, and provided a valuable contribution to the implementation of two very important projects for Sky.
Senior Project Manager, Marketing Operations, Sky.
We could achieve sustainable improvements in our Call Centre Management. The results of the implementation of individual recommendations for action have already proven to be leading to efficiency gains.
We would now like to thank you for the open, very constructive and partnership-based collaboration. Thanks to the very positive experience we had, we stay open to any further cooperation, and we will be happy to take on your service offering again if we need further support.
Head of Customer Support, Hutchison Telecom (now Carphone Warehouse).
The workshop was very much practice-oriented and provided me with many ideas for future marketing and sales approaches … The cooperation with competent colleagues was a pleasure. I can only highly recommend the workshop ‘Sales and Marketing Strategies for Call Centre Service Providers”!
CEO, Telefon-Direkt-Marketing GmbH
Mr. Moeller regularly supports us in matters relating to the performance of our executives and other management aspects, and is always available to the management team as a sparring partner. We greatly appreciate his calm and level-headed manner, his strong analytical skills and his practical implementation skills. This enables us to work together efficiently and effectively. His economic and diagnostic skills, his accurate assessments of team dynamics and his discretion are just some of the reasons why we are delighted to recommend Mr Moeller as a management coach, consultant and trainer.
persona service AG & Co. KG The Management Board
Jens Moeller conducted a sales training and coaching programme for 60 employees and managers in the field and in-house.
The focus was on the application of persuasion techniques and effective approaches in sales talks. Other topics covered included the ability to question oneself, to be open in dialogue and to recognise and utilise opportunities for personal development. Jens then conducted team meetings at the branches. Finally, he coached our managers on how to successfully lead their sales staff.
With Jens Moeller’s help, we were able to exceed all our targets and significantly increase our sales results. Jens Moeller has an excellent ability to quickly and accurately identify development opportunities for employees and managers and to motivate and empower each individual to reach their full potential. He has extensive knowledge of methods and conveys this quickly, effectively and in a motivating way. This enables him to achieve rapid implementation in practice among specialists and managers. The collaboration and communication were excellent and also enjoyable.
I am very happy to recommend Jens Moeller as a consultant, trainer and coach.
Angèle Brucker, Senior Vice President, Global Sales & Marketing Algeco Scotsman, now: Managing Director Eastern, Northern and Southern Europe at Algeco Group (part of Modulaire Group)
Mr Möller has inspired our managers and employees to adopt a very successful new approach to sales and ensured that the highly effective behaviours learned become an integral part of day-to-day sales activities. By successfully introducing and implementing a consistent system with a fixed procedural sequence that also allows – and even encourages – our employees to play to their personal strengths, Mr Möller has created the essential conditions for further increasing our sales success while also promoting the loyalty of managers and employees. I am very happy to recommend Jens Moeller and JMC Jens Moeller Consulting GmbH as a consultant and coach.
Former Director Medical Channel, Active Cosmetics Division, L’Oréal Deutschland GmbH, now General Manager / Country Manager Laboratoire Native Deutschland GmbH
I can wholeheartedly recommend Jens himself, his approach, his expertise and his input. I still benefit from the content of the coaching with Jens today. My own mindset, combined with the content provided by Jens, forms the basis for further development.
Bernd Bischoff, Area Manager Persona Service and Management Coaching Participant
We commissioned Jens to conduct a market analysis, and he provided us with valuable and well-founded insights, on time and within budget. Jens has excellent industry knowledge, and working with him was a very pleasant experience.
Simon Longhurst, Datapulse Software Solutions, now: Business Owner Loddon HomeCare
I hired Jens as a trainer for new customer service representatives in Budapest. He developed and conducted process training for complex processes in a very stressful environment. During this time, he demonstrated a high level of expertise in customer service processes and paid great attention to detail in the materials he created. He earned a very good reputation among his training participants and received consistently positive feedback for the training courses he conducted.
Michael Broadbent, former Training Manager, Collaboration on Outsourcing and Migration of ARAL Fleet Management Customer Services to the BP European Shared Service Centre, Budapest; currently: Psychodynamic Supervisor and Counsellor
Since May 2012, Mr Moeller has been very successfully supporting our management team with targeted individual coaching. Mr Moeller supports various managers at different levels: managing directors of subsidiaries, members of the executive board, branch managers, personnel dispatchers and project managers. The topics covered in the individual coaching sessions encompass the entire spectrum of executive performance: ‘Leadership in the narrower sense’; ‘Internal and external communication with our customers’; ‘Self-organisation’; ‘Operational organisation (processes, structures, etc.)’; ‘Project management’ as well as numerous specific aspects of the everyday working life of the executives being coached. In addition, Mr Moeller has successfully introduced and implemented a training programme for the Wackler Academy for our approximately 60 branch managers and service managers nationwide. We are very happy to recommend Mr Moeller as a management coach, consultant and trainer.
CEO and Chairman of Wackler Holding SE, one of Germany’s leading facility management service providers.
We have valued our collaboration with our competent and experienced partner Jens Moeller Consulting for many years. All project goals were achieved. Teamwork, motivation and performance of all participants were noticeably enhanced by understanding each other’s perspectives. Conflicts were resolved and the efficiency of day-to-day operations was increased. Cooperation between (the) departments (…) has improved significantly. Thanks to a motivating management philosophy, we were able to increase the attractiveness of our jobs and reduce our recruitment costs.
Clemens Bettermann, former Head of Marketing and Sales, Hofmann Menü-Manufaktur GmbH, quality-leading catering specialist for all areas of communal catering, now Managing Director of European Convenience Food GmbH
Jens Möller from JMC (…) resolved the conflicts between the group members very effectively and sustainably. My employees felt comfortable at all times, and we were able to build the necessary trust with each other. As a result, we were able to work together extremely successfully again. My management work was made much easier and the associated effort was significantly reduced. This is very important in times of high project workloads and diverse management tasks. I am very happy to recommend Jens Möller as a coach and consultant and JMC as a consulting firm.
Nicole Möller, former Director of Customer Service & Sales Support, Lufthansa AirPius Servicekarten GmbH
For our annual review of the effects of the business strategy on the annual results and the joint development of a strategy for the new financial year, our management was looking for an experienced management consultant with an eye for both the external market side and the internal change processes that may be required as a result of strategy adjustments. On the external market side, this involves issues of strategic goal setting, market strategy, positioning, target segments, and marketing and sales activities. Internal changes involve issues such as organisational structure, business processes, the distribution of responsibilities and cooperation, and the technologies used in the context of digitalisation. Accordingly, we were looking for a consultant with both strategic and operational expertise who could help us implement our strategies and plans effectively and in a timely manner. Based on his extensive experience, we chose Jens Moeller from JMC Jens Moeller Consulting GmbH and have been working together very successfully and trustingly since 2012. Thanks in particular to his eye for the consequences of strategic adjustments at the operational level as early as the strategy development phase, we are able to develop joint solutions very effectively with Jens Moeller as our consultant, moderator and sparring partner, and implement them quickly and with great impact. In our collaboration with Mr Moeller, we particularly appreciate his ability to quickly and specifically identify and tackle challenges, to develop and implement creative solutions in a trusting, collaborative and flexible manner, and
to ensure the acceptance of such solutions by our managers and employees through highly effective communication. Mr Moeller works very effectively with all members of our holding company’s management team and the managing directors of our subsidiaries. I am very happy to recommend Mr. Jens Moeller as a consultant, moderator and sparring partner for strategy development at management level.
CEO and Chairman of Wackler Holding SE, one of Germany’s leading facility management service providers
Thanks to Mr Moeller’s extremely effective team coaching, we were able to successfully master the challenges mentioned above. Mr Moeller succeeded in conveying the top-down perspective to the employees, enabling them to analyse the processes, some of which had developed over time, in terms of their usefulness and workflow, and to develop appropriate optimisation options. In doing so, creativity, cooperation and motivation within the team were specifically promoted. In addition, conflicts and corresponding potential within the team were identified and specifically resolved. This has significantly increased the effectiveness of teamwork.” I am very happy to recommend Mr Moeller as a management coach, consultant and trainer.
Dennis Thomas, former Associate Director of Customer Assistance, Lufthansa AirPlus International, now partner at Juniorsche Liegenschaftsverwaltung GbR
In 2012, 1&1 decided to introduce (…) innovative, virtual technology (that) was intended to significantly increase the effectiveness and efficiency of the centres’ operations and management and to significantly reduce the associated costs, provided that the necessary adjustments to business processes and key performance indicators (KPIs) could be made in good time. We therefore sought the support of a management consultant for this project. I had already come to know Jens Moeller as an efficient and successful project and change
manager in previous projects. His extensive experience proved invaluable in this project, and our investment in it more than paid off. All project goals were not only achieved, but exceeded. I am very happy to recommend Jens Moeller and his services as a management consultant, project manager and change manager.
Former Chief Operating Officer / Customer Care 1&1
We commissioned Jens Moeller (…) to advise us on the restructuring of our sales and service activities (…) and were thus able to further increase our customer focus. From analysis and target concept development to implementation, he provided us with reliable and successful support in all areas – organisation, human resources, technology and controlling. The projects mentioned above have developed into a lasting, trusting and cooperative partnership. I would particularly like to highlight his flexibility – his ability to adapt to new situations and requirements. We maintain open and constructive communication, which always proves to be very valuable. Mr Moeller not only responds to requirements, but also contributes new ideas independently and proactively.
Nadja Witte, Head of Call Centre Sales, Hanseatisches Wein- und Sektkontor, now: Head of Corporate Human Resources, HAWESKO Holding AG
Jens Moeller Consulting has extensive experience in developing practical and commercially viable strategies for European e-commerce. In addition, JMC has the rare ability to see a company from the customer’s perspective – their advice in this area is extremely valuable as it takes into account the significant differences between the various markets.
Founder and Managing Director of an e-commerce company, the UK market leader for mobile accessories, ranked among the top 7 fastest-growing technology companies in the UK three times in a row
We are happy to confirm that we have used your consulting services (…). The objectives, analysis and subsequent creation (…) were achieved on time and to a high standard. We would like to thank Jens Moeller Consulting for their competent and flexible support and are happy to recommend their services.
Head of Production Programme Management, Siemens IT Solution & Services, Global Outsourcing, End User Services
Thanks to its structured, innovative approach and high level of social competence, Jens Moeller Consulting was able to break down old ways of thinking among our employees. New ideas were independently put into practice and the employees were highly motivated at all times. I wholeheartedly recommend Jens Moeller Consulting and the work they have done… Mr Moeller is highly recommended as a coach for personnel development; he achieves first-class, sustainable results. He knows how to engage and motivate employees and applies his in-depth expertise efficiently.
Stefan Kalisch, former CEO of VR-Service-Direkt eG, a leading service provider in the cooperative financial network, now Managing Partner Banking Consulting DACH at DXC Technology
Thanks to our close, trusting and very successful collaboration, we have succeeded in expanding our services to the United Kingdom. (…) We were extremely satisfied with Mr Moeller’s services at all times. I am very happy to recommend Mr Moeller.
Dr Thomas Dobmeyer, founder and former CEO of PharmaLex Group, now advisor at Ekwi-three GmbH Capital Investors
Based on his outstanding references in the entire marketing sector, the decision was clear to us: Mr Moeller was the best person to help the Bayernwerk online marketing team. The task was to review all existing processes, tools and procedures and assess their future viability. Mr Moeller more than rose to the challenge. (As a result) Mr Moeller helped to develop an online marketing strategy and define clear goals for the financial year. His quick understanding of internal problems is remarkable, which he uses very precisely to let the team work on the solution themselves. We would recommend his reliability and conscientious approach to all marketing departments. Both strategic developments and the solution of specific problems in projects are definitely among Mr Moeller’s areas of expertise. In addition, he is able to identify problems very quickly and precisely, which is very important in order to tackle the challenge in coaching actively and directly.
Simon Leibl, Head of Online Marketing, Bayernwerk, now: Specialist Online Marketing
Through coaching from H. Moeller, the marketing coordinator developed solutions for setting up a target system for outsourcing, the associated key performance indicators and the necessary contract structure, including financial incentives for the service provider to optimise its performance. The structured feedback and systematic presentation of alternative solutions to existing challenges enabled the marketing coordinator to efficiently solve this challenge independently. The marketing coordinator incorporated the results of the coaching directly into his day-to-day business.
Former Marketing Coordinator, Toshiba Europe GmbH Computer Systems, now Senior Product Manager Telefónica Germany
I hired Jens as a trainer for new customer service employees in Budapest. He developed and conducted process training courses for complex procedures in a high-pressure environment. During this time, he demonstrated a high level of expertise in customer management processes and paid great attention to detail in the materials he created. He earned an excellent reputation among his training participants and received consistently positive feedback for the training courses he conducted.
Michael Broadbent, Project Manager BP European Shared Service Centre Budapest, now: Psychodynamic consultant, supervisor and lecturer.
Jens always looks ahead to identify what the contact centre market will need and develops approaches to meet these new requirements. And his enthusiasm is contagious!
Don van Doren, Consulting Services, Vanguard Communications
Jens is an experienced contact centre and marketing expert. Thanks to his in-depth industry knowledge and personable manner, he has successfully completed several projects.
Lindsay Beveridge, Corporate Development Manager, Transcom Spain, now Senior Commercial Manager, Experian
I have worked with Jens several times. He and his team are very experienced and always achieve excellent results. It was a pleasure to work with Jens. I can highly recommend his services. Great collaboration. Always on the ball, common sense, with a realistic approach that gets things done. I definitely recommend him.
Ralf Weber, former COO Concardis (Nexi Group), now: Head of Customer Experience, Culligan UK
By working with JMC, we have managed to significantly increase our brand awareness among analysts and the media. We were able to integrate the digital channel into our market access. Collaboration with analysts was intensified, which increased market interest. Sales and marketing processes and procedures were optimised, including through the introduction of new technologies. The result was a significant increase in the number and quality of leads. JMC has a wealth of knowledge and experience in marketing and customer contact and has been an irreplaceable resource for our company. Jens Moeller is very personable, has an excellent ability to understand complex and sometimes elusive topics, and has outstanding analytical skills. I can highly recommend him and his company.
Danny Singer, Managing Director, Noetica, CRM Software Provider
I have worked with Jens several times, and each time he has demonstrated a deep understanding of the operational issues involved in running a call centre. He is great to work with and is a straight-talking guy who gives clear advice and insights. He is an expert in call centre operations. He is also a great conversationalist.
Richard Snow, VP and Research Director, Ventana Research, now retired
Jens is a wonderful person. As a thorough and knowledgeable professional, Jens has a deep understanding of the world of contact centres. I have worked with him in the past and look forward to continuing this relationship.
Dr Vijay Pereira, Area (Associate) Editor – Organisational Behaviour and Human Resources at Journal of Asia Business Studies, currently: Professor at the Academy of International Business (AIB)
We were very pleased with the excellent results that Jens Moeller Consulting (JMC) achieved for Management Circle. We appreciate the impressive expertise of Jens Moeller Consulting in the field of marketing. We thoroughly enjoyed working with Jens Moeller and particularly appreciate the attention, quick response to our needs and excellent personal service.
Michael Vlajic, Head of Sales, Member of the Executive Board, Management Circle AG, Germany
Jens Moeller has written several articles for TeleTalk, Germany’s leading magazine for the contact centre industry. These articles dealt with operational issues and how the human resources department can play a central role in successfully positioning a contact centre. His articles were insightful, easy to read and always up to date. A big plus when publishing a magazine.
Olav Strawe, publisher of Teletalk trade magazine, now a software manufacturer and brewery owner
Working closely with the respective stakeholders, IT and project managers, Jens’ services included change management techniques and documentation, as well as in-depth interviews on business processes, analyses and documentation in Visio. Through a structured and rigorous approach, Jens successfully implemented the tasks assigned to him and made a valuable contribution to the implementation of two projects that were very important for Sky.
Luca Biego, former Senior Project Manager Marketing Operations, and Jonathan Tonge, former Head of Business Analysis, Marketing Projects, British Sky Broadcasting (BSkyB)
